If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the Artcafe website.
Details of our delivery service
If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, etc.,) we will reimburse your money within 7-10 working days.
Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product.
Damaged Product being received
If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry.
If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.
What if the status says delivered but the product hasn't arrived?
If you haven't received your shipment but the status shows Delivered, don't worry; we can assist you in determining who has collected the goods by requesting Proof of Delivery (POD) or Delivery Receipt Sip (DRS Copy) from the Courier Company.
It will take 4-5 business days for the courier company to respond with the POD or DRS; once received, we will share the same with you via the message section (on the Jobs page); please allow us additional time to handle this. Meanwhile, please verify with reception/security/neighbours to see whether someone on your behalf has received the shipment. If not, please let us know and we will inquire.
Delayed delivery and Un-delivered shipment:
Will I get refund/Compensation if my order is late?
The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restrictions or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us so that we can rectify the situation immediately.